Consulting  
 

GNWT Health & Social Services with Sierra Systems -  July 2014
Project Management & Mentoring

Facilitated meetings with key stakeholders in the implementation review of the IT / IS Shared Services project to review the current state of the project
Identified project issues and solutions, recommended a strategy to the CIO and Deputy Minister of H&SS to get the project back on track

Core Network Solutions - April 2009 - August 2009
Project Management & Mentoring

Assisted in the analysis and preparation of the RFP response for Edmonton Airports (EA) Network Consolidation; a 5 million dollar project that is part of the airport expansion project which was won by Core Network Solutions.
Acted as the PMO for Core Network Solutions and liaised with the EA Project Manager to track project schedules and deliverables.
Mentored Core Network Solutions personnel on managing a fixed price contract.

Alberta Medical Association  - May 2005 - March 2007
Operations & Security Management

Conducted Medical Clinic assessments to document and report on the system management practices of Medical Clinics in the Province
Conducted Privacy Impact assessments, developed policies and procedures for Medical Clinics in the Province

British Columbia Ministry of Health - November 2005 - December 2005
Project Management - Operations & Planning

Conducted assessment of current service delivery practices and a high level project review
Made recommendations on implementing ITIL best practices, organizational change and a transition / implementation plan
Made recommendations on project management changes

City of Calgary - June 2004 - September 2004
Operations Management

Conducted interviews and data gathering to document and report on the Functional Maturity of the City of Calgary as part of an IT Benchmark and Total Cost of Ownership (TOC) project.

Government, NWT - FMBS - July 2002 - March 2003
Project Management - Operations & Infrastructure

Conducted interviews and data gathering to document the Business Case for consolidating the Government of the North West Territories Information Technology support into a shared services model
Worked closely with PwC subject matter specialists to analyze the data gathered and to develop an implementation strategy
Prepared a business case and implementation plan to support the conversion to a shared services model
Implementation of the GNWT Technical Service Centre (shared IT services organization), including staffing, facilities renovation, support software selection, rollout planning and a charge back system 
Advisory and consulting services during Departmental transition

ENMAX - February 2002 - March 2002
Project Management - Operations & Infrastructure

Provide operations risk assessment on the ENMAX take over of Enron direct billing system
Prepared and successfully executed the plan to build the infrastructure, facilities, contract and transition Enron staff to ENMAX in 3 weeks
Managed the operations transition from Enron to ENMAX and produced the first invoices 4 days after the transition
Initiated project to integrate / convert Enron systems to ENMAX systems
Stabilized the operations environment

GGI - October 2001 - November 2001
Operations & Business Analysis

Conducted an independent operational audit for CGI assessing performance on a client contract and recommending changes to the contract  for both parties
Reviewed operational risks and remedial priorities for a new CGI managed operations contract
Provided a high level risk assessment to the client and recommended action plan

Government, NWT - Health & Social Services - January 2001 - August 2001
Interim Management

Provide technical and operations management support to the GNWT, Department of Health & Social Services as the Acting Manager, Information Systems
Managed Helpdesk and Desktop Support Specialists (5) and Training Specialists (3)
Assisted in managing Applications Development and Support personnel (7)
Implement a complete network redesign
Implemented a server build standard and reduced the number of servers by 50% through consolidation
Implemented a new Desktop standard using Office 2000 and Outlook 2000 throughout the Department and Regional sites (800+ workstations)
Developed a workstation standard and policy that included workstation lock down
Developed Operations policies and procedures and a new Helpdesk process
Prepared and participated in business planning and organizational restructuring
Participated in preparing a Strategic Plan for the Department

Alberta Health & Wellness - Alberta wellnet Project - September 1998 - September 2000
Project Management -  Operations & Infrastructure

Provide Operations planning, design and policy development for the Alberta Health & Wellness, Alberta we//net project
Provide operations liaison with the Alberta we//net Project office and Alberta Health & Wellness operations group
Manage and support the various projects' development and testing environments (many of the projects are Web enabled applications)
Manage AIX System Administrator, Oracle DBA, Desktop Specialist and a number of other support specialists
Specified and installed 4 RS6000s, 6 NT Servers and a Computing Center Network Infrastructure
Created a plan to transition servers to a High Availability environment
Developed Operations Architecture Manual and various Operations policies and procedures
Participate in Systems Architecture design and project specific designs
Participate in Network and Operations Security policy and procedure development
Participate in a Province wide network implementation

Telus Mobility - March 1998 - August 1998
Interim Management

Provided ongoing technical and operations support
Provided guidance and assistance in contracting for out-sourcing all Operations functions including Help Desk, Systems Administration, Network Administration, and the Management function itself
Managed Unix System Administrators (2), NT Systems Administrators (2), Helpdesk & Desktop Support Specialists (10) and a number of other support specialists
Implemented a complete network redesign and rewiring as well as a server consolidation
Developed Operations policies and procedures and a Change Control process
Participated in Operations Outsourcing negotiations

Alberta Energy  - April 1997 - February 1998
Operations Management

Provided management and transition support for the MRIS system
Managed Sun Solaris System Administrators (3) and Systems Operators (2)
Developed Operations policies and procedures 
Successfully transitioned the Systems Operation function back into the Department

Alberta Energy - MRIS Project - June 1994 - March 1997
Project Management - Operations & Infrastructure

Provide technical and operations support for Development, Testing, Migration and Production environments with a team of senior systems resources
A member of the Project Management Team and responsible for operations planning, scheduling; policy and procedures development
Client liaison with the Alberta Department of Energy
Managed Sun Solaris System Administrators (3), Sybase DBA's (4), Systems Operators (3) and a Migration Coordinator 
Specified & installed 2 Sun Sparc Enterprise Servers and a Network Infrastructure and upgraded the equipment twice over the course of the project
Developed Migration Manual and procedures and various Operations policies and procedures
Participated in Systems Architecture design and redesign as well as project specific designs

Elections Canada - September 1992 - October 1992
Operations Management

Managed and administered an Elections Canada Voter Registration system 
Installed, tested and operated the hardware / software environment
Trained and supervised eight (8) data entry staff
Significant system change resulted from deficiencies identified by me to Elections Canada